Terms and Conditions

TERMS & CONDITIONS

eco-livescapes (our “Site”) and related services are made available to you in accordance with the following Terms of Use and Service (“Terms of Service”, “Terms”) and any other rules posted on our Site. 

Throughout the Site, the terms “we”, “us” and “our” refer to eco-livescapes. eco-livescapes offers this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on the Site. 

We wish to draw your attention to our policies relating to the Terms of Service and our Privacy Policy. If you are under the age of 16 you must let your parent or guardian know about eco-livescapes Privacy Policy before you register to use this Site or any of the Site’s services. We reserve the right to accept orders from persons over 18 years of age.

We may modify the Terms of Services from time to time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. Any new features or tools which are added to the current Site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Our Site is hosted on Go Daddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

REGISTERING ON OUR SITE 

When you place an order or register for an account you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of registration information change, please notify us immediately at the following email eco.livescapes@gmail.com  We may also change registration requirements from time to time.

Please refer to our Privacy Policy for information about how we use your data.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact us on eco.livescapes@gmail.com 

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

ONLINE ORDERS

All orders are subject to availability.

Please email us at eco.livescapes@gmail.comshould you have any queries on availability before ordering. 

Any international orders will be subject to additional duty costs at your own expense.  The customer is responsible for all shipping and local taxes in their country.  

PRICING POLICY

Prices are all in GBP (£).

Prices can vary over time and we will always do our best to update pricing on the website.  Pricing could be influenced by changes in the supply chain or other external commercial influence. If you are a customer whose credit/debit card is denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transactions.

ORDERS

Once you have made your choice and your order has been placed, you will receive an email with the order details.  This is by no means a full acceptance of the order until it is fully processed. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and us will be completed when we email you to confirm the goods have been dispatched. The sale contract is concluded in England and the language of the contract is English.

We reserve the right to not accept an order due to any situations where a payment has declined, an item is out of stock or any other reason where we cannot provide that item at that time.  Anything that we need to communicate with you we will do so via email in the first instance or you can call us on 07415 123155, 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our Site are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

PAYING FOR YOUR ORDER

We accept Visa, MasterCard, American Express and Maestro cards. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refused to authorise payment to eco-livescapes, we will not be liable for any delay or non-delivery.

All credit/debit card transactions on the site are processed using Go Daddy, a secure online payment gateway that encrypts your card details in a secure host environment.

SHIPPING, DELIVERY AND INSURANCE

SHIPPING

Your shipping options may vary depending on your location. Shipping options and charges are available on the checkout page of our Site Due to the large size and weight of some of our products certain orders may be subject to additional shipping charges. We are sometimes able to deliver to local addresses on arrangement please contact us on eco.livescapes@gmail.com 

COLLECTION AND DELIVERY 

For items in stock we aim to dispatch or make them available for collection within a few days. Items on pre-order will be dispatched/available for collection in accordance with the lead times available to us. We endeavour to fulfil all orders placed. If we are unable to deliver to your location or arrange a time for you to collect we will let you know.

We require a signature for any goods delivered, at which point responsibility for any purchased goods passes to you. The goods are your responsibility from the time we deliver them to the address you gave us. Our chosen courier service whichever service we choose to provide at the time will message customers prior to delivery.  Once we hand over the packaged goods to the courier they are no longer our responsibility.  Any breakages must be reported to us immediately and we will investigate with the courier eco.livescapes@gmail.com 

If delivery or collection methods are delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by events out of our control.  We will endeavour to keep customers updated if we hear of any issues with delays.  

INSURANCE

eco-livescapes parcels going out via courier are insured through the carrier, we currently use but from time to time we may use another service.  We will always ensure couriers that have an insurance policy on their parcel deliveries.  

RETURNS AND EXCHANGES

Right to Cancel under EU(Information, Cancellation and Additional Charges) Regulations 2013ICACR’s

If you are based in the EU you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you receive the last of the goods.

To exercise the right to cancel, you must inform us by email to eco.livescapes@gmail.com 

For orders cancelled under the ICACR’s, we will issue you with a full refund including the basic shipping cost of getting the goods to you in the first place. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or 

(ii) (if earlier) 14 days after the day you provide us with evidence that the good have been returned; or 

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction.

To return cancelled orders please email: eco.livescapes@gmail.com for the returns address. You shall return without any undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.  

Packaging:  You will send the goods back to us properly packaged to avoid damage either by hand to one of our locations on arrangement or we will provide a courier to collect. 

You will have to bear the cost of returning the goods.  We cannot offer free courier service for returns.  You may return it via your own means necessary at your cost within the 14-day period.  Outside of the 14-day period we will not accept returns.   

For bespoke purchases such as our living terrariums and plants, please get in touch with us first at eco.livescapes@gmail.com

RETURNS AND REFUNDS

A refund will be offered on any unsuitable items returned to us in unused conditions within 28 days. We are unable to refund any damaged or used goods returned. We do not offer a refund for goods returned after the 28-day period.

Arrangement for returns, shipping and handling charges are the responsibility of the sender returning the goods. Items must be returned to us in unused and in as new condition in their original packaging with all labels and tags (if applicable) still attached. 

There are two options available for you to arrange a return. You have the option to arrange the return yourself with your own couriers. We cannot be held responsible for non-delivery of returned items. The other option available is for you to return the parcel using our courier. We will email the  returns label for you to print and attach to the parcel and schedule a convenient pick up time for you. The shipping and handling charges that our courier charges us will be deducted from the final refund amount made against your original payment method. For either option, please email eco.livescapes@gmail.com for assistance.

In addition to the above terms the following conditions apply in respect of the following items.

Plants 

Plants are perishable objects and we cannot offer refunds or exchanges after purchase in any form of cash or voucher. 

Pots and glassware

All pots and glassware if purchased and used will not be subject to refunds.  If there is a reason for instance it does not fit your plant and you have not measured it before the purchase and you cannot use it then please contact us eco.livescapes@gmail.comwe can offer a voucher.  

Equipment and accessories

We cannot refund equipment or accessories that have been used. This includes tanks, tools and other accessories.  If you feel there is a quality issue with the product this will be taken into account and we will investigate any issues with the tools to the suppliers.  If found the tools are faulty we will provide you with a refund but with a voucher.  We cannot offer cash refunds.   

Terrariums

We offer all of our customers a 30-day plant care guarantee, please get in touch for details.  We do not guarantee glass vases.  Contact us if there are any issues with your purchase and we will work with you to help solve any issues.  

EXCHANGE POLICY

We do not have an exchange policy or process in place.  For exceptional circumstances and where we can help, contact us at eco.livescapes@gmail.com or visit our store.

Pricing label/changes:  If there is a price issue on a product which may have been incorrectly priced/charged or labelled for any reason at the time of purchase we will refund the cash difference to you on investigation and we will correct the error.   

HOW TO RETURN A PRODUCT

To arrange a return please email us at eco.livescapes@gmail.com and we provide you with further return details. 

RECEIVING A REFUND VOUCHER 

Once your item has been received and inspected, we will email you to notify you of the approval or rejection of your refund. Your refund voucher will be sent to you via email.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.  You can also purchase goods directly from our physical retail store. 

QUERIES

If you have any queries or need any further help please contact us at eco.livescapes@gmail.com 

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (graphics, photographs, image rights, text, sounds, music, video and audio on this Site), including all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by eco-livescapes and/or its third-party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

eco-livescapes works to ensure that the information on this site is accurate and complete. eco-livescapes does not promise that the Content is accurate or error-free or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NON-COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may deny you access to this Site on a temporary or permanent basis.

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or resources operated by parties other than eco-livescapes including advertisers. eco-livescapes has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our Site will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall eco-livescapes, our officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

INDEMNIFICATION 

You agree to indemnify, defend and hold harmless eco-livescapes and our parent, subsidiaries, affiliates, partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

COMPLAINTS AND GOVERNING LAW

If you have a complaint against eco-livescapes please get in touch giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The Terms of Service together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction